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Slide List

SLA Home
0: Title Slide
1: Scope
2: Perspective
3: Perspective (continued)
4: Definition of Terms
5: Definition of Terms (continued)
6: Definition of Terms (continued)
7: Definition of Terms (continued)
8: Definition of Terms (continued)
9: Example Architecture Tiers
10: Tier 1: BC/HA/DR/HA
11: Tier 2: BC/HA/DR
12: Tier 3: BC/DR
13: Tier 4: BC/HA
14: Tier 5: BC
15: Standardized SLA
16: Standardized SLA (continued)
17: Standardized SLA (continued)
18: Standardized SLA (continued)
19: Standardized SLA (continued)
20: Summary

Service Level Agreements
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Definition of Terms

  • Business Continuity
  • Policies
  • those things that shall be done
  • Guidelines
  • those things that should be done
  • Standards
  • technical specifications derived from policies and guidelines
  • Procedures
  • step-by-step instructions for implementation of standards
  • Resource planning and deployment
  • Organizational Structure
  • Business Impact Analysis (BIA)
  • Security Management
  • Document Management
  • Change Management
  • Audit Management
  • Service Level Agreements

    • For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.

    Slide ID:MXSLA-4
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    Slide 4
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    SLA Design
    Slide 3
    Slide 5

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