Service Level Agreements
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Definition of Terms

  • Business Continuity
  • Policies
  • those things that shall be done
  • Guidelines
  • those things that should be done
  • Standards
  • technical specifications derived from policies and guidelines
  • Procedures
  • step-by-step instructions for implementation of standards
  • Resource planning and deployment
  • Organizational Structure
  • Business Impact Analysis (BIA)
  • Security Management
  • Document Management
  • Change Management
  • Audit Management
  • Service Level Agreements

    • For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.

    Slide ID:MXSLA-4