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Slide List

SLA Home
0: Title Slide
1: Scope
2: Perspective
3: Perspective (continued)
4: Definition of Terms
5: Definition of Terms (continued)
6: Definition of Terms (continued)
7: Definition of Terms (continued)
8: Definition of Terms (continued)
9: Example Architecture Tiers
10: Tier 1: BC/HA/DR/HA
11: Tier 2: BC/HA/DR
12: Tier 3: BC/DR
13: Tier 4: BC/HA
14: Tier 5: BC
15: Standardized SLA
16: Standardized SLA (continued)
17: Standardized SLA (continued)
18: Standardized SLA (continued)
19: Standardized SLA (continued)
20: Summary

Service Level Agreements
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Service Level Agreements

  • Categorize all business functions into a limited number of SLA's.
  • Results and Benefits include standardized:
  • Architectures
  • Configurations
  • Documentation
  • Level 1 support
  • Performance Monitoring
  • Maintenance
  • Training
  • Audit response
  • Data Center Automation
  • Performance reviews (department and personnel)
  • Bonus calculations

    • For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.

    Slide ID:MXSLA-20
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    Slide 20
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    SLA Design
    Slide 19

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    Server Leasing
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    Virtualization/Consolidation
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    HMC Service
    Hardware Management Console
    Manage Remote AIX / i5 LPARs
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    Business Web Site Hosting
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    FREE Domain Registration
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    IBM pSeries / iSeries
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    Off-Site Server Hosting
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