Slide List
SLA Home
0: Title Slide
1: Scope
2: Perspective
3: Perspective (continued)
4: Definition of Terms
5: Definition of Terms (continued)
6: Definition of Terms (continued)
7: Definition of Terms (continued)
8: Definition of Terms (continued)
9: Example Architecture Tiers
10: Tier 1: BC/HA/DR/HA
11: Tier 2: BC/HA/DR
12: Tier 3: BC/DR
13: Tier 4: BC/HA
14: Tier 5: BC
15: Standardized SLA
16: Standardized SLA (continued)
17: Standardized SLA (continued)
18: Standardized SLA (continued)
19: Standardized SLA (continued)
20: Summary
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Definition of Terms (continued)
Business Impact Analysis
An examination of ALL business functions to determine those regarded as critical.
Assignment of recovery time objectives for each business function.
Assignment of recovery point objectives for each business function.
Assignment of support tier associated with each business function.
Assignment of Service Level Agreement associated with each support tier.
Service Level Agreement
An agreement between a business function owner and the service provider which designates the amount of time, on an annualized basis, the business function will be available.
Conversely, the SLA also designates the amount of time, on an annualized basis, for which the business function will NOT be available.
This should not be regarded as allowable downtime, but rather as mandatory downtime that requires management approval to reschedule.
The SLA is associated with a business function, not with any particular machine, system, or frame.
For assistance with designing, writing, implementing, and supporting
your Service Level Agreements (SLA), please contact
Mt Xia.
Slide ID:MXSLA-6
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