Slide List
SLA Home
0: Title Slide
1: Scope
2: Perspective
3: Perspective (continued)
4: Definition of Terms
5: Definition of Terms (continued)
6: Definition of Terms (continued)
7: Definition of Terms (continued)
8: Definition of Terms (continued)
9: Example Architecture Tiers
10: Tier 1: BC/HA/DR/HA
11: Tier 2: BC/HA/DR
12: Tier 3: BC/DR
13: Tier 4: BC/HA
14: Tier 5: BC
15: Standardized SLA
16: Standardized SLA (continued)
17: Standardized SLA (continued)
18: Standardized SLA (continued)
19: Standardized SLA (continued)
20: Summary
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Perspective
Business function owner is a customer of the service provider
Business function owner is typically the business function department manager or an application support team.
Business function owners do NOT dictate architectures.
Business function owner does NOT own the hardware or infrastructure.
Service provider is typically the information technology department.
Service providers determine the infrastructure and architecture to fulfill the requirements of each instance of an SLA.
Service providers own and manage the hardware and infrastructure.
The relationship between business function owner and service provider:
Should NOT be adversarial.
But it should be by-the-book.
For assistance with designing, writing, implementing, and supporting
your Service Level Agreements (SLA), please contact
Mt Xia.
Slide ID:MXSLA-2
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