Slide List
SLA Home
0: Title Slide
1: Scope
2: Perspective
3: Perspective (continued)
4: Definition of Terms
5: Definition of Terms (continued)
6: Definition of Terms (continued)
7: Definition of Terms (continued)
8: Definition of Terms (continued)
9: Example Architecture Tiers
10: Tier 1: BC/HA/DR/HA
11: Tier 2: BC/HA/DR
12: Tier 3: BC/DR
13: Tier 4: BC/HA
14: Tier 5: BC
15: Standardized SLA
16: Standardized SLA (continued)
17: Standardized SLA (continued)
18: Standardized SLA (continued)
19: Standardized SLA (continued)
20: Summary
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Standardized Service Level Agreements (continued)
SLA Hardware Provisions
CPU can be guaranteed by number of CPU's (virtual or logical).
Underlying processing units associated with CPU's is NOT guaranteed or referenced by SLA.
Processing units are dynamic and controlled by service provider.
Memory
Unused memory may be reallocated dynamically to other LPARs.
Network bandwidth
May be shared or dedicated depending upon business function requirements.
Storage
Multi-tiered to accommodate tiered service structure.
Data Replication
Sync or Async replication between SANs.
Tape with automated replication between data centers.
Tape with off-site storage.
Local Tape only.
For assistance with designing, writing, implementing, and supporting
your Service Level Agreements (SLA), please contact
Mt Xia.
Slide ID:MXSLA-18
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