Mt Xia: Technical Consulting Group

Business Continuity / Disaster Recovery / High Availability
Data Center Automation / Audit Response / Audit Compliance

Slide List

SLA Home
0: Title Slide
1: Scope
2: Perspective
3: Perspective (continued)
4: Definition of Terms
5: Definition of Terms (continued)
6: Definition of Terms (continued)
7: Definition of Terms (continued)
8: Definition of Terms (continued)
9: Example Architecture Tiers
10: Tier 1: BC/HA/DR/HA
11: Tier 2: BC/HA/DR
12: Tier 3: BC/DR
13: Tier 4: BC/HA
14: Tier 5: BC
15: Standardized SLA
16: Standardized SLA (continued)
17: Standardized SLA (continued)
18: Standardized SLA (continued)
19: Standardized SLA (continued)
20: Summary

Service Level Agreements

First Back Continue Last

Summary

  • Service Level Agreements

  • Categorize all business functions into a limited number of SLA's.

  • Results and Benefits include standardized:

    • Architectures
    • Configurations
    • Documentation
    • Level 1 support
    • Performance Monitoring
    • Maintenance
    • Training
    • Audit response
    • Data Center Automation
    • Performance reviews (department and personnel)
    • Bonus calculations
-
Slide 20
-
 

SLA Design
Slide 19

FREE Domain Registration
included with Web Site Hosting
Tools, Social Networking, Blog
www.siteox.com

Business Web Site Hosting
$3.99 / month includes Tools,
Shopping Cart, Site Builder
www.siteox.com