Summary

• Service Level Agreements

• Categorize all business functions into a limited number of SLA's.

• Results and Benefits include standardized:

  • Architectures
  • Configurations
  • Documentation
  • Level 1 support
  • Performance Monitoring
  • Maintenance
  • Training
  • Audit response
  • Data Center Automation
  • Performance reviews (department and personnel)
  • Bonus calculations