Perspective

• Business function owner is a customer of the service provider

• Business function owner is typically the business function department manager or an application support team.
• Business function owners do NOT dictate architectures.
• Business function owner does NOT own the hardware or infrastructure.
• Service provider is typically the information technology department.
• Service providers determine the infrastructure and architecture to fulfill the requirements of each instance of an SLA.
• Service providers own and manage the hardware and infrastructure.

• The relationship between business function owner and service provider:

• Should NOT be adversarial.
• But it should be by-the-book.

For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.