Definition of Terms

• Business Continuity

• Policies
• those things that shall be done
• Guidelines
• those things that should be done
• Standards
• technical specifications derived from policies and guidelines
• Procedures
• step-by-step instructions for implementation of standards
• Resource planning and deployment
• Organizational Structure
• Business Impact Analysis (BIA)
• Security Management
• Document Management
• Change Management
• Audit Management
• Service Level Agreements

For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.