Standardized Service Level Agreements (continued)

• SLA Hardware Provisions

• CPU can be guaranteed by number of CPU's (virtual or logical).
• Underlying processing units associated with CPU's is NOT guaranteed or referenced by SLA.
• Processing units are dynamic and controlled by service provider.
• Memory
• Unused memory may be reallocated dynamically to other LPARs.
• Network bandwidth
• May be shared or dedicated depending upon business function requirements.
• Storage
• Multi-tiered to accommodate tiered service structure.
• Data Replication
• Sync or Async replication between SANs.
• Tape with automated replication between data centers.
• Tape with off-site storage.
• Local Tape only.

For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.