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Slide List

SLA Home
0: Title Slide
1: Scope
2: Perspective
3: Perspective (continued)
4: Definition of Terms
5: Definition of Terms (continued)
6: Definition of Terms (continued)
7: Definition of Terms (continued)
8: Definition of Terms (continued)
9: Example Architecture Tiers
10: Tier 1: BC/HA/DR/HA
11: Tier 2: BC/HA/DR
12: Tier 3: BC/DR
13: Tier 4: BC/HA
14: Tier 5: BC
15: Standardized SLA
16: Standardized SLA (continued)
17: Standardized SLA (continued)
18: Standardized SLA (continued)
19: Standardized SLA (continued)
20: Summary

Service Level Agreements
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Standardized Service Level Agreements (continued)

  • SLA Hardware Provisions
  • CPU can be guaranteed by number of CPU's (virtual or logical).
  • Underlying processing units associated with CPU's is NOT guaranteed or referenced by SLA.
  • Processing units are dynamic and controlled by service provider.
  • Memory
  • Unused memory may be reallocated dynamically to other LPARs.
  • Network bandwidth
  • May be shared or dedicated depending upon business function requirements.
  • Storage
  • Multi-tiered to accommodate tiered service structure.
  • Data Replication
  • Sync or Async replication between SANs.
  • Tape with automated replication between data centers.
  • Tape with off-site storage.
  • Local Tape only.

  • For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.

    Slide ID:MXSLA-18

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    Slide 18
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    SLA Design
    Slide 17
    Slide 19


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