Slide List
SLA Home
0: Title Slide
1: Scope
2: Perspective
3: Perspective (continued)
4: Definition of Terms
5: Definition of Terms (continued)
6: Definition of Terms (continued)
7: Definition of Terms (continued)
8: Definition of Terms (continued)
9: Example Architecture Tiers
10: Tier 1: BC/HA/DR/HA
11: Tier 2: BC/HA/DR
12: Tier 3: BC/DR
13: Tier 4: BC/HA
14: Tier 5: BC
15: Standardized SLA
16: Standardized SLA (continued)
17: Standardized SLA (continued)
18: Standardized SLA (continued)
19: Standardized SLA (continued)
20: Summary
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Standardized Service Level Agreements (continued)
SLA Performance Metrics
Business function uptime / downtime
NOT measured by system or frame uptime / downtime.
Quality of service is measured and analysed
Audit compliance
Department and personnel performance reviews
Compensation and bonus reviews
Data Center Automation
Dependent upon standardization
Service Level Agreements
Limited Support Tiers and Architectures
Infrastructure and hardware requirements
Deployment, configuration, and support methodologies
Documentation
Auditing
Security
For assistance with designing, writing, implementing, and supporting
your Service Level Agreements (SLA), please contact
Mt Xia.
Slide ID:MXSLA-19
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