Service Level Agreements
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Standardized Service Level Agreements (continued)

  • SLA Hardware Provisions
  • CPU can be guaranteed by number of CPU's (virtual or logical).
  • Underlying processing units associated with CPU's is NOT guaranteed or referenced by SLA.
  • Processing units are dynamic and controlled by service provider.
  • Memory
  • Unused memory may be reallocated dynamically to other LPARs.
  • Network bandwidth
  • May be shared or dedicated depending upon business function requirements.
  • Storage
  • Multi-tiered to accommodate tiered service structure.
  • Data Replication
  • Sync or Async replication between SANs.
  • Tape with automated replication between data centers.
  • Tape with off-site storage.
  • Local Tape only.

    • For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.

    Slide ID:MXSLA-18