Service Level Agreements
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Standardized Service Level Agreements (continued)

  • SLA Performance Metrics
  • Business function uptime / downtime
  • NOT measured by system or frame uptime / downtime.
  • Quality of service is measured and analysed
  • Audit compliance
  • Department and personnel performance reviews
  • Compensation and bonus reviews
  • Data Center Automation
  • Dependent upon standardization
  • Service Level Agreements
  • Limited Support Tiers and Architectures
  • Infrastructure and hardware requirements
  • Deployment, configuration, and support methodologies
  • Documentation
  • Auditing
  • Security

    • For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.

    Slide ID:MXSLA-19