This presentation is limited to discussions of Service Level Agreements.

This is presented as an insight to the information technology management techniques used by very large data center operators.

This is not a procedural plan or operational tutorial.

This presentation is intended to invoke discussions regarding requirements for managing expanding IT operations.

Introduction of a business function approach to system administration.

For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.

Slide ID:MXSLA-1