Standardized Service Level Agreements (continued)

• SLA Performance Metrics

• Business function uptime / downtime
• NOT measured by system or frame uptime / downtime.
• Quality of service is measured and analysed
• Audit compliance
• Department and personnel performance reviews
• Compensation and bonus reviews

• Data Center Automation

• Dependent upon standardization
• Service Level Agreements
• Limited Support Tiers and Architectures
• Infrastructure and hardware requirements
• Deployment, configuration, and support methodologies
• Documentation
• Auditing
• Security

For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.