Example Architecture Support Tiers

• Limited offerings under standardized SLA's

  • Tier 1: BC / HA / DR / HA
    • RTO / RPO / Uptime / Downtime
      • Architecture and infrastructure
  • Tier 2: BC / HA / DR
    • RTO / RPO / Uptime / Downtime
      • Architecture and infrastructure
  • Tier 3: BC / DR
    • RTO / RPO / Uptime / Downtime
      • Architecture and infrastructure
  • Tier 4: BC / HA
    • RTO / RPO / Uptime / Downtime
      • Architecture and infrastructure
  • Tier 5: BC
    • RTO / RPO / Uptime / Downtime
      • Architecture and infrastructure

• Do not attempt to be all things for all purposes

For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.