Service Level Agreements
Categorize all business functions into a limited number of SLA's.
Results and Benefits include standardized:
Architectures
Configurations
Documentation
Level 1 support
Performance Monitoring
Maintenance
Training
Audit response
Data Center Automation
Performance reviews (department and personnel)
Bonus calculations
For assistance with designing, writing, implementing, and supporting
your Service Level Agreements (SLA), please contact
Mt Xia.
Slide ID:MXSLA-20