Scope

• This presentation is limited to discussions of Service Level Agreements.

• This is presented as an insight to the information technology management techniques used by very large data center operators.

• This is not a procedural plan or operational tutorial.

• This presentation is intended to invoke discussions regarding requirements for managing expanding IT operations.

• Introduction of a business function approach to system administration.

For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.