Service Level Agreements
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Example Architecture Support Tiers

  • Limited offerings under standardized SLA's
  • Tier 1: BC / HA / DR / HA
  • RTO / RPO / Uptime / Downtime
  • Architecture and infrastructure
  • Tier 2: BC / HA / DR
  • RTO / RPO / Uptime / Downtime
  • Architecture and infrastructure
  • Tier 3: BC / DR
  • RTO / RPO / Uptime / Downtime
  • Architecture and infrastructure
  • Tier 4: BC / HA
  • RTO / RPO / Uptime / Downtime
  • Architecture and infrastructure
  • Tier 5: BC
  • RTO / RPO / Uptime / Downtime
  • Architecture and infrastructure
  • Do not attempt to be all things for all purposes

    • For assistance with designing, writing, implementing, and supporting your Service Level Agreements (SLA), please contact Mt Xia.

    Slide ID:MXSLA-9